Member FAQs

When Does My Membership Start?

You membership is active immediately upon receipt of payment. If you join or renew in person at you will receive all your benefits and a temporary membership card immediately. If you join or renew by mail, telephone or online, there is some processing time in order to send your membership packet to you.  However, you can always call us and opt to pick up your membership in the Welcome Center or we can verify your membership via email.

How Long Does It Take My Membership To Be Mailed?

Most times during the year, about a week and a half.  However, during high-business times like holidays, summer and Spring Break Week, it may take a little longer.

What Do I Do If I Lost My Membership Card?

If you are visiting and don’t have your card, you can present a valid Photo ID in the welcome center and we can look up your membership for confirmation.

How Often Can I Use My Membership? How Often Can I Visit?

You and those listed on your membership can visit Burritt on the Mountain as often as you like. However, we are closed:

• Mondays
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Day

What is the Reciprocal Membership Program?

Burritt on the Mountain is proud to offer our members reciprocal membership privileges at hundreds of museums through the Southeastern Reciprocal Membership Program (SERM) and the North American Reciprocal Membership Program (NARM).

As a Burritt on the Mountain member, you can enjoy select benefits at participating museums by presenting your current membership card. These benefits may include:

• Free admission during regular hours
• Gift shop and café discounts offered to that museum’s members
• Discounts on purchases for concert and lecture tickets, where applicable

Important: Reciprocal benefits vary by institution and may be subject to restrictions or change. Before visiting, we recommend contacting the museum to confirm available benefits.

View Participating SERM Reciprocal Museums

View Participating NARM Reciprocal Museums

Reciprocal Benefits at Burritt on the Mountain

Per our agreement with local museums, SERM and NARM privileges do not extend to other institutional members within a 60-mile radius. However, members of participating museums outside this radius can enjoy:

• Free admission to Burritt on the Mountain, including the Mansion, Historic Park, Barnyard Animals, and Hiking Trails
• 10% discount in Josie’s Gift Shop