Terms and Conditions

Refund Policy

All sales are final. If a refund is needed please contact Burritt on The Mountain directly.

  • Occasionally, events are cancelled or postponed by the team, performer or venue for a variety of reasons. Venues are also subject to change. As soon as we are notified of any amendments, we will contact all customers by email. If the event has been cancelled, you will be entitled to a face value refund, as the booking/service/transaction and or processing and shipping/fulfillment fees are non-refundable. You can contact us for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue.
  • Before purchasing tickets, customers are advised to carefully review each order to ensure that the purchaser has selected the correct event. If the purchaser does not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if the customer experiences an error message or service interruption after submitting payment information, it is the customer’s responsibility to confirm with Burritt On The Mountain whether or not the order has been placed. Burritt On The Mountain will not be responsible for losses (monetary or otherwise) if the customer fails to confirm the purchase.
  • Please note, in the event of an event being cancelled or postponed, Burritt On The Mountain cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
  • We reserve the right to cancel any order that we deem to be possibly of a fraudulent nature. We perform various checks to determine the probability of fraud, including, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to telephone, reference to records to check for other fraudulent activity at an IP address, etc.

Privacy Policy

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.